Online orders placed on our website or Facebook can be returned for store credit ONLY. We strictly enforce this and will not make any exceptions. We will not issue any refunds back to the original method of payment. Once an order is placed with us, we are unable to cancel it for any reason. If you need it expedited or edited in any way please reach out to us and we can help you with that! Store credit will be issued via a coupon code that is able to be used on our website and never expires. ONLINE CREDIT MAY ONLY BE USED ONLINE. Shipping will not be refunded, you are responsible to ship the item to us.
Final Sale Items
All sale items, daily deals or items purchased with a coupon code of 30% or more are final sale and can not be returned. If any of these items are sent back the item will be donated to a local charity. All Jewelry and Accessories (hats, scarves, earrings, tights, leggings, hair accessories, gift cards) can NOT be returned.
All items must be in new condition with no smell of smoke, oils, deodorant, pet hair, or makeup. We cannot return or replace any items once they are worn are washed as we are not liable for damages that happen after items are worn or washed. We reserve the right to reject any return due to the above.
How long do I have to send an item back?
We understand that online shopping can be hard so we will allow you to return an unworn/unwashed item for store credit within 14 days of receiving the item. Item must be received to us with in the 14 days to be eligible for a store credit.
How long will it take for my return to be processed?
It takes 8-10 days for us to process returns. You will receive a confirmation email with your store credit coupon code once it has been processed.
Please keep your tracking number as we are not responsible for lost packages.
What do I do if I received a damaged or incorrect item?
In the case you have received a damaged or wrong item please contact us via Facebook messenger or at [email protected]
with a picture of the damaged/incorrect item and we will send a replacement. All damages or incorrect items must be reported within 5 business days from the date of delivery.
Due to our stock changing daily, we are unable to offer any sort of price adjustment if an item goes on sale after you have purchased it.
Where do I send my return to and what info do I need to include?
All online purchases can NOT be returned in any store locations.
Please mail returns to:
BETSEYS BOUTIQUE SHOP ATTN: RETURNS DEPT
139 S MAIN STREET
ROCKFORD, OH 45882
MAKE SURE TO ENCLOSE A NOTE OR YOUR PURCHASE ORDER SLIP WITH THE ITEM.
All shoes must be returned in original packaging. Any tape or labels placed on the shoebox will result in the package being refused and no exchange request will be processed.