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Online orders placed on our website or Facebook can be returned for online store credit ONLY or be exchanged for a different color/size of the same item. Please fill out the return/exchange form at the bottom of this page. We will follow up with the next steps within 48 hours. We strictly enforce this and will not make any exceptions. We will not issue any refunds back to the original method of payment. Once an order is placed with us, we are unable to cancel it for any reason. If you need it expedited or edited in any way please reach out to us via email and we can help you with that! Store credit will be issued via a coupon code that is able to be used on our website and never expires. ONLINE CREDIT MAY ONLY BE USED ONLINE. Shipping will not be refunded, you are responsible for shipping the return to us.
FINAL SALE ITEMS
All sale items, daily deals or items purchased with a coupon code of 30% off or more or any type of Buy One Get One sale are all final sale and can not be returned or exchanged. If any of these items are sent back we will give you the option to pay to have the item shipped back to you or donated to a local charity. If we do not receive a response within 7 business days the item will be donated to a local charity. All Jewelry, Home Decor and Accessories (hats, scarves, earrings, tights, leggings, hair accessories, gift cards) can NOT be returned.
All items must be in new condition with no smell of smoke, oils, deodorant, pet hair, or makeup. We cannot return or replace any items once they are worn or washed as we are not liable for damages that happen after items are worn or washed. We reserve the right to reject any return due to the above.
Due to our stock changing daily, we are unable to offer any sort of price adjustment if an item goes on sale after you have purchased it.
What do I do if I received a damaged or incorrect item?
In the case you have received a damaged or incorrect item please fill out the return/exchange form and attach a photo of the damaged/incorrect item and we will send a replacement. All damages or incorrect items must be reported within 5 business days from the date of delivery.
How long do I have to send an item back?
We understand that online shopping can be hard so we will allow you to return an unworn/unwashed item for store credit within 30 days of receiving the item. Items must be received to us within 30 days to be eligible for a store credit.
What is the process for exchanging an item?
Online orders that are eligible for return may also be exchanged for the same item in a different size/color. If the exchange request item is sold out a store credit will be issued. There will be a $10.00 shipping fee for all size exchange orders. Please fill out the return/exchange form for the next steps.
How long will it take for my return to be processed?
It takes up to 8-10 days for us to process returns. You will receive a confirmation email with your store credit coupon code once it has been processed.
Please keep your tracking number as we are not responsible for lost packages.
Where do I send my return to and what information do I need to include?
All online purchases can NOT be returned in any store locations.
Please mail returns to:
BETSEY'S BOUTIQUE SHOP ATTN: RETURNS DEPT
2005 Guy Brown Dr
DECATUR, IN 46733
MAKE SURE TO ENCLOSE A NOTE OR YOUR PURCHASE ORDER SLIP WITH THE ITEM.
We are not liable for items lost in transit when sent back to us as a return. We have the right to refuse any package that is not eligible for a return.
All shoes must be returned in original packaging. Any tape or labels placed on the shoebox will result in the package being refused and no return will be processed.