Start A Return
Eligible online orders may be returned within 30 days of delivery for online store credit. Please review the guidelines below before submitting a return.
Items must be received by us within 30 days of delivery.
Returns are issued as online store credit. No refunds to the original payment method.
Items must be in new condition to be accepted.
Your credit code is emailed once your return is processed.
*All sale items, Daily Deals, holiday and special boxes, and any item purchased at 30% off or more (including coupon codes and Buy One Get One offers) are FINAL SALE and are not eligible for return or exchange. Jewelry, home decor, accessories and gift cards cannot be returned. Shipping charges are non-refundable. We reserve the right to refuse any return that does not meet our policy.
Enter your order details below to begin ↓
How Returns Work
-
1Today
Submit A Request
Look up your order above and select the eligible items you are returning.
-
2Within 48 Hours
Await Instructions
Our team will email next steps within 48 hours.
-
3Within 30 Days
Ship Your Return
Return shipping is the customer's responsibility. Items must arrive within 30 days of delivery.
-
48–10 Days After Arrival
Receive Store Credit
Once processed (8–10 days), your store credit code is emailed. Credit never expires and is valid online only.
Return Eligibility
Eligible For Store Credit
- Full-price clothing and shoes purchased online or through Facebook
- Unworn, unwashed and in new condition
- Free of smoke, oils, deodorant, pet hair and makeup
- Shoes returned in original packaging, with no tape or labels on the box
We reserve the right to reject any return that does not meet these requirements.
Final Sale: Not Returnable
The following items cannot be returned or exchanged:
- Sale items and Daily Deals
- Holiday and special boxes
- Any item purchased at 30% off or more, including with a coupon code
- Buy One Get One purchases
- Jewelry, home decor and accessories (hats, scarves, earrings, tights, leggings, hair accessories)
- Gift cards
Final sale items that are sent back will not be credited. You may pay to have the item shipped back to you. If we do not receive a response within 7 business days, the item will be donated to a local charity.
Shipping Your Return
Send Returns To
Betsey's Boutique Shop
Attn: Returns Dept
2005 Guy Brown Dr
Decatur, IN 46733
Online purchases cannot be returned at our store locations.
Return Requirements
- Include a note or your packing slip with your items
- Return shipping is paid by the customer. Original shipping charges are non-refundable
- Retain your tracking number. We are not responsible for packages lost in transit
- Packages that are not eligible for return may be refused
Frequently Asked Questions
What if my item arrives damaged or incorrect?
Email customerservice@shopbetseys.com with a photo of the item and your order number within 5 business days of delivery and we will correct it. Reports received after 5 business days cannot be accepted.
Can I receive a refund to my original payment method?
No. All online returns are issued as online store credit only, with no exceptions. Store credit is issued as a coupon code, never expires and may only be used online.
Can I exchange for a different size?
Returns are issued as store credit only. You may use your credit to place a new order for a different size.
Are international orders eligible for return?
Due to additional taxes and fees, international orders are eligible for store credit only and are not eligible for size exchanges.
Do you offer price adjustments?
No. Our stock changes daily, so we are unable to offer price adjustments if an item goes on sale after your purchase.
Can I cancel or change my order?
Orders cannot be cancelled once placed. If you need an order expedited or edited, email customerservice@shopbetseys.com.
Questions About A Return?
Our customer service team is available to assist.
Contact UsCall (419) 363-9005
