Online orders placed on our website can be returned for in-store credit ONLY. We strictly enforce this and will not make any exceptions. All returns will require a $7.50 shipping and handling restocking fee for each item returned that will be deducted from your store credit. Please refer to our Facebook page under the About section for our policy regarding items ordered on Facebook.
We understand that online shopping can be hard so we will allow you to return an unworn item for store credit within 14 days of receiving the item. Item must be received to us with in the 14 days to be eligible for a store credit.
All items must be in new condition with no smell of smoke, oils, deodorant, pet hair, or makeup. We reserve the right to reject any return due to the above.
All shoes must be returned in original packaging. Any tape or labels placed on the shoebox will result in the package being refused and no exchange request will be processed.
All sale items, daily deals or items purchased with a coupon code are final sale and can not be returned. If any of these items are sent back the item will be donated to a local charity.
Shipping will not be refunded, you are responsible to ship the item to us.
All Jewelry and Accessories (hats, scarves, earrings, tights,
leggings, hair accessories, gift cards) can NOT be returned.
All online purchases can NOT be returned in any store locations.
Please mail returns to:
BETSEYS BOUTIQUE SHOP ATTN: RETURNS DEPT
139 S MAIN STREET
ROCKFORD, OH 45882
MAKE SURE TO ENCLOSE A NOTE OR YOUR PURCHASE ORDER WITH THE ITEM.
It takes 8-10 days for us to process returns. You will receive a confirmation email with your store credit once it has been processed.
Please keep your tracking number as we are not responsible for lost packages.
In the case you have received a damaged or wrong item please contact us at 419-363-9005 and we will send a replacement. All damages or incorrect items must be reported within 5 business days from delivery.